We offer a 14-day returns policy, meaning you have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must be unused, unopened, in its original condition and in its original packaging. You must also provide a receipt, invoice or other proof of purchase.

To request a return, please contact us at shop@goodonedeals.co.uk, quoting your order number and the reason for your return.

Returns Address:

Good One Deals UK Ltd
Candy House
Crystal Drive
Smethwick
B66 1QG
United Kingdom

If your return is approved, we will provide instructions on how and where to return your goods, including a return shipping label where applicable.

Items returned without prior authorisation may not be accepted.

Damages and Issues

Please inspect your order immediately upon delivery and contact us as soon as possible if any items are defective, damaged, missing or incorrect.

To help us resolve the issue efficiently, please provide your order number, details of the affected products and photographs where appropriate.

We will assess the issue and arrange an appropriate resolution, which may include a replacement, credit note or refund.

Exceptions and Non-Returnable Items

Certain products cannot be returned under our discretionary returns policy, including:

• Products that have been opened, used or removed from their original packaging.
• Perishable goods.
• Personal care or hygiene-sensitive products with broken seals.
• Customised or special-order products.
• Products that cannot be safely returned due to their nature or condition.
• Sale and clearance items are not eligible for discretionary returns unless otherwise agreed.

These exclusions do not affect any applicable statutory rights, including rights relating to faulty or misdescribed goods.

Exchanges

We do not offer automatic exchanges.

If you would like to exchange an item, please contact us to arrange an eligible return and place a separate order for the replacement product.

Refunds

Once we have received and inspected your returned goods, we will notify you whether your refund has been approved.

If approved, refunds will normally be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at shop@goodonedeals.co.uk.

Any statutory refund deadlines applicable to your purchase will take precedence over these processing times.

Statutory Rights

Nothing in this policy excludes or restricts any rights or remedies that cannot legally be excluded under applicable law.

Where consumer cancellation rights apply, those rights take precedence over any conflicting conditions in this policy.

Contact Us

For any questions regarding returns, refunds or damaged goods, please contact:

Good One Deals UK Ltd

Email: shop@goodonedeals.co.uk

Address:
Candy House
Crystal Drive
Smethwick
B66 1QG
United Kingdom